Information We Collect

Personal Information You Provide

When you contact us or sign up for our services, we collect information you give us directly. This includes your name, email address, phone number, and business details. If you reach out through our contact form, we keep that correspondence too.

Automatically Collected Data

Like most websites, we gather some technical information when you visit. This covers your IP address, browser type, device information, and how you navigate our site. We use this data to improve your experience and fix technical issues.

• Browser and device characteristics
• Pages you visit and time spent on each section
• Referring websites and search terms
• General location data based on IP address

How We Use Your Information

We're not in the business of collecting data for fun. Everything we gather serves specific purposes that benefit you and help us run our business responsibly.

1. Service Delivery: We use your contact information to respond to inquiries, provide financial education resources, and communicate about our services. Can't do much without knowing how to reach you.
2. Website Improvement: Technical data helps us understand which content works and what needs fixing. If everyone bounces from a particular page, we need to know why.
3. Security and Fraud Prevention: We monitor for suspicious activity to protect both you and our systems. Financial services attract unwanted attention, so we stay vigilant.
4. Legal Compliance: Sometimes Thai law requires us to maintain certain records or provide information to authorities. We follow these requirements when necessary.

Data Storage and Protection

Your information lives on secure servers with encryption and access controls. We don't take shortcuts with security because financial data demands proper protection.

We review our security measures regularly and update them as threats change. No system is perfectly invulnerable, but we work hard to stay ahead of problems.

Sharing Your Information

We don't sell your data. Period. That said, some limited sharing happens in specific situations:

Legal Requirements

Thai authorities can request information in certain circumstances. We comply with valid legal requests but push back against overly broad demands. Your rights matter to us.

Business Transfers

If LightWavePwr merges with another company or gets acquired, your information would transfer as part of that transaction. We'd notify you beforehand and ensure the new owner respects this privacy policy.

Your Rights and Choices

This is your data. You have real control over it, not just theoretical rights buried in legal language.

Access and Correction

Want to see what information we have about you? Just ask. Found something wrong? We'll fix it. Email us at the address below and we'll respond within 15 business days.

Deletion Requests

You can request deletion of your personal information anytime. We'll comply unless we have a legal obligation to keep certain records. For example, Thai accounting regulations require us to maintain some financial records for seven years.

Marketing Communications

We occasionally send educational content and updates about our services. Every message includes an unsubscribe link. Use it if you want—no hard feelings. You'll still receive essential service communications if you're an active client.

Cookie Management

Our website uses cookies for basic functionality and analytics. Most browsers let you control cookie settings. Blocking all cookies might break some features, but you can disable non-essential ones without major problems.

International Data Transfers

Some of our service providers operate servers outside Thailand. When your data crosses borders, we ensure it receives protection equivalent to what Thai law requires. This involves contractual agreements and verification that recipient countries provide adequate safeguards.

Most of our infrastructure stays within Southeast Asia, but cloud services sometimes route data through international networks. We've reviewed these arrangements carefully to confirm they meet our standards.

Children's Privacy

Our services target adults managing business finances. We don't knowingly collect information from anyone under 18. If we discover we've accidentally gathered data from a minor, we delete it immediately.

Changes to This Policy

Privacy practices change as technology and regulations develop. We update this policy when needed and post the new version here with a revised date at the top. Significant changes get announced through email or a prominent notice on our website.

Check back occasionally if you want to stay current. We don't change things frequently, but it happens.

Thai Legal Framework

Thailand's Personal Data Protection Act (PDPA) took full effect in 2022. We comply with these regulations along with relevant financial services requirements. The PDPA gives Thai residents specific rights regarding their personal information, and we honor those rights for all our users regardless of location.

If you have concerns about how we handle your data under Thai law, you can contact the Personal Data Protection Committee through their official channels. We'd prefer you reach out to us first so we can address issues directly.